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Customer Service Advisor - Automotive

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Sector:: Engineering Professionals
Job Type:: Permanent
Location:: England
Area:: Gloucestershire
Town:: Gloucester, Gloucestershire
Salary:: £30,000 per annum
Posted:: 13 Jan 2025
Job Ref:: SJN/CusservGlou

We are looking for a Customer Service advisor for a car dealership, you must come from a manufacturing or Automotive background.

Dealing with customers and ensuring customer satisfaction.
Utilise workshop loading and ensure it is up to date.
Regularly and proactively keep customers up to date with progress on their vehicle.
Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
Produce accurate job cards, invoices, estimates and related information.
Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
Produce warranty job cards in line with the manufacturers policy and procedures.
Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
Liaise with the Parts Department to ensure availability of parts.
£30,000 per annum

42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.

Excellent Benefits Package:

Overtime opportunities

A day off for your Birthday

23 days of annual leave per year plus Bank Holidays

Four times death in service benefit

Branded uniform and boot allowance.

Working for an official "Great Place to Work" and "UK Best Workplace" for three years running!

Working for a Best UK Workplace for Wellbeing

Working for a UK Best Workplace for Development.

Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards

Recipients of the Bronze Award under the Armed Forces Covenant.

Access to 100s of employee perks on Perkbox

Auto-enrolment pension

Enhanced Maternity and Paternity pay policies

Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)

Mental Health First Aiders

Reward and recognition programmes.

Annual appraisals programme and progression opportunities

Manufacturer training and access to our in-house training hub

Long service recognition

To apply please forward your cv in word format

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Core Values

Taking OWNERSHIP and full ACCOUNTABILITY of our actions

Treating EVERYONE with RESPECT

Giving 110% to every task we undertake and being PASSIONATE

Always being FRIENDLY and DOWN TO EARTH

Admitting when we have been WRONG and doing our utmost to put it RIGHT

When you TALK we stop and LISTEN

TRAINING & DEVELOPMENT - Knowledge is endless

Always ACCESSIBLE - Day or Night, if you need us we will be there

SELF MANAGEMENT - We operate a flat line structure where everyone has a role to play from the Administrator to the MD

HONESTY and INTEGRITY at ALL times - Even when you may not want to hear what we say

PEOPLE are ASSETS not NUMBERS - Every person has a skill, we do our best to understand these skills and match them to the best environment

What Candidates Say

I'd also like to take the chance to thank you for all your help during my time with Ambitek. I have always been paid on time and any worries I had were sorted out incredibly quickly either by yourself or your colleagues. Thank you for making my time as a contractor as painless as possible. I would certainly have no qualms about being employed by your agency again sometime in the future. Although obviously not any time soon!!!!

I contacted Ambitek last year about employment. They quickly responded and helped me get a job! I now have a full time job thanks to Ambitek and their staff. They have always paid me on time and have always been there to help me if I needed any advice! Now me and my family are doing great all thanks to Ambitek.

"Hi, hope your all set for Xmas just wanted to say thanks to you and all the staff at Ambitek. You have all been ace this year sorting out my wages and holiday pay and the rest, it's been a real pleasure working for you this year and can't thank you enough for getting me the job in the first place it really pulled me out of it when I was down and to say I appreciate it is an understatement

Hi, thank you for having me work for Ambitek, it’s been a pleasure

Hi, just wanted to say thank you for all your help placing me, as today I signed a permanent contract. The agency have been fantastic and in the future I wouldn't hesitate in contacting you if I need a job or recommending you to others. Once again, thank you and I would like to wish you all the best for the future. (One happy customer!)

Hi, don't know if they informed you but I got a full time contract this week, thanks to you and your team for everything mate I'd be nowhere without Ambitek.

Wish everyone looked after us like you.